Refund policy
Refund Eligibility
At StudySphere Store, we want you to be completely satisfied with your purchase. To be eligible for a refund, your item must be:
- Unused and in the same condition as received
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Certain products may have specific return requirements due to their nature (e.g., art supplies must be unopened).
Non-Refundable Items
The following items cannot be returned or refunded:
- Personalized or custom-made stationery sets
- Opened art and painting supplies
- Digital planners or calendars
- Clearance or final sale items
Refund Process
- Contact our customer service within 14 days of delivery to initiate your return
- Pack the item securely in its original packaging
- Include the completed return form (available on our website)
- Ship the package to our return address
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
Refund Methods
Approved refunds will be processed to the original payment method within 5-10 business days. For payments made via credit/debit card, refunds may take additional time to appear on your statement depending on your bank's processing time.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.
International Returns
For international orders, please note that any customs duties or import taxes paid are non-refundable. Return shipping costs are the customer's responsibility.
Contact Information
For any questions regarding our refund policy, please contact our customer service team at [email protected] or call +1 (800) 123-4567 during business hours (9AM-5PM EST, Monday-Friday).