Shipping policy
Shipping Methods & Delivery Times
StudySphere Store offers multiple shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Priority Shipping: 1-2 business days (available for select items)
Processing time for all orders is 1-2 business days before shipment. Delivery times are estimates and may vary depending on your location.
Shipping Rates
Shipping costs are calculated based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping method
Free standard shipping is available for orders over $50 within the continental US.
International Shipping
We ship to most countries worldwide. International orders may be subject to:
- Customs duties and import taxes
- Longer delivery times (typically 10-20 business days)
- Additional shipping fees
Customers are responsible for any additional charges imposed by their country's customs office.
Order Tracking
All orders include tracking information. You will receive an email with your tracking number once your order has shipped. Track your package through our website or the carrier's tracking system.
Shipping Restrictions
Some products may have shipping restrictions:
- Certain art supplies may be restricted in some locations
- Oversized items may require special shipping arrangements
- Some planners and calendars may have seasonal shipping limitations
Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
- Contact us within 7 days of delivery (for damaged items)
- Provide photos of the damaged product and packaging
- For lost packages, wait until the estimated delivery date has passed
We will work with the shipping carrier to resolve the issue and arrange for replacements when possible.
Holiday Shipping Schedule
During peak seasons (November-January), please allow additional processing and delivery time. We will announce specific holiday shipping deadlines on our website.
Contact Information
For any shipping-related questions, please contact our customer service team at [email protected] or call +1 (800) 555-EDUC.