Tracking order
Order Tracking Process
At StudySphere Store, we make it easy for you to track your orders every step of the way. Here's how our order tracking system works:
- Order Confirmation: After placing your order, you'll receive an email confirmation containing your order number and details.
- Processing: Your order will be processed within 1-2 business days (excluding weekends and holidays).
- Shipping Notification: Once your order ships, you'll receive a shipping confirmation email with your tracking number.
- Tracking Updates: Use the provided tracking number to monitor your package's journey.
- Delivery: Most orders arrive within 3-7 business days after shipping, depending on your location.
How to Track Your Package
You can track your order using our recommended third-party tracking service:
17Track - Global Package Tracking
17Track is a reliable platform that supports tracking for most international carriers. Here's how to use it:
- Visit 17Track's website
- Enter your tracking number in the search field
- Click "Track" to view real-time updates
17Track provides detailed information including current location, transit history, and estimated delivery date.
Tracking Tips
- Tracking information may take 24-48 hours to appear after receiving your shipping confirmation
- For international orders, tracking updates might be less frequent during customs clearance
- If your tracking shows "Delivered" but you haven't received your package, first check with neighbors or your building's mail room
- Contact our customer service if your tracking shows no movement for more than 5 business days
Need Help?
If you're having trouble tracking your order or have any questions about your shipment, our customer service team is happy to help. Please have your order number ready when contacting us.
Email: [email protected]